Network Maintenance.
- Monitoring the health of your network.
- Security and Update patches are up to date
- Monitoring the security logs in your firewall
- Monthly or Quarterly hardware cleaning
- Desktop computer maintenance
- Deploying and maintaining antivirus software
- keeping computers updates up to date
- Monthly or Quarterly hardware cleaning
- Adding or upgrading Printers and Faxes
- VoIP maintenance
- Adding or Relocating extensions.
- Off site soft phones (if available)
Remote Assistance.
- Server remote services
- Off site remote access for faster response when a problem has been found in a server
- End user remote assistance
- Availability to connect remotely with an end user to provide assistance when a phone call or email has been placed.
Network Management.
- Systems administration
- Adding or removing users on AD.
- Creation of groups when AD is not present.
- Creating and maintaining file sharing for offices that not have AD infrastructure deployed
- Email management.